Privacy Policy

Last Modified: May 25, 2018

Lāna‘i Water Company, Inc. is a utility company operated by Lāna‘i Resorts, LLC doing business as Pulama Lāna‘i, which is a company that is based in Honolulu, Hawai‘i.

Lāna‘i Water Company, Inc. takes data privacy very seriously. This privacy policy explains who we are, what information we collect, how we use that information, whom we share the information with, and what your rights are regarding accessing, updating and deleting that information.

We recommend that you read this privacy policy in its entirety to ensure you are fully informed.

If you have any questions or concerns about our use of your information, please contact us.

Information We Collect

We collect three basic categories of information:

  • Information you provide to us
  • Information we collect automatically through our website
  • Information we collect through third parties

Information you provide to us

There are parts of our website that give you the option to contact us. We may ask that you provide certain personal information (such as name, email and phone number) in order to follow up with you regarding messages or inquiries. You may choose to provide additional information when you communicate with us or otherwise interact with us.

Information we collect automatically through our website

When you visit our website, we may collect certain information automatically using cookies. The information collected from cookies will be used to improve the functionality of the website and to measure traffic patterns.

Most web browsers allow you to remove or reject browser cookies through the settings on the browser or device.

Information we collect through third parties

We may receive information from third parties or partners.

Use of Personal Information

We use the information you provide in the following ways:

  • To respond to comments or inquiries
  • To process transactions and communicate with you regarding those transactions
  • To enhance our digital presences and your experience with them
  • To create reports, analyses or similar materials for the purpose of research and business intelligence and be able to track potential problems, behavior and trends
  • To comply with applicable laws and regulations

Sharing Information

We may share information about you with the following:

  • Affiliates that are associated with Lāna‘i Water Company, Inc.
  • With third parties
    • Agencies or business partners that provide services and functionality
    • Service providers that perform services on Lāna‘i Water Company, Inc.’s behalf
    • Any legitimate law enforcement body, regulatory body, government agency or court where disclosure is necessary

Retention of Information

We retain personal information where we have an ongoing legitimate or legal need to do so. Information we retain may include basic contact information you provide, like your name, email and phone number.

Managing Your Information

You have the following data protection rights:

  • To access, correct, update or request deletion of your personal information. You may contact us at any time to access, correct, update or request deletion of your information. We will consider the request with applicable laws.
  • To lodge a complaint with a supervisory authority.
  • If you are a resident of the European Economic Area, you can object to processing of your personal information, request that we restrict processing of your personal information or request portability of your personal information.
  • If you previously provided us with permission to use your information, you may withdraw your consent at any time.


We take appropriate and reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and nature of the personal information. If you have any questions about the security of your personal information, you may contact us.


Lāna‘i Water Company, Inc. does not knowingly collect information from children under 18 years of age. We strongly recommend that parents or guardians instruct their children not to disclose any data when online. In the event we discover that we have collected data from a child, we will promptly delete it, unless we are legally obligated to retain such data.

Changes to Privacy Policy

Lāna‘i Water Company, Inc. may update this privacy policy at any time. The most recent version of the privacy policy will be reflected by the version date located at the top of this privacy policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on our website.

We encourage you to review this privacy policy often to stay informed of changes that may affect you.

Questions and Concerns

Should you have any questions regarding our personal privacy policy, please feel free to contact us.